FAQ

Users

Both BodyMap and AcuMap licenses are designed for institutional and professional use only. This means that teaching institutions (e.g., universities, schools, educational associations, etc.), hospitals, and clinics and individuals affiliated with those institutions can license our software. Please contact us and we’ll provide you with more information.

No. We only offer our licenses to institutional buyers at this moment. If you’re interested, please ask your school to contact us directly.

Yes. You can license our software if you intend to use the license for student education or for patient education. Please contact us and we’ll provide you with more information.

Yes. If you’re a researcher and you’re interested in conducting a research study using our software, please contact us.

Software questions

Anatomy education. We would also be glad to customize any simulation features or tools you would like to integrate into BodyMap. Please contact us for more information.

Acupuncture and dry needling education for better understanding of acupoint locations throughout the body. AcuMap is also a great tool in terms of patient education to let patients visualize acupoints and meridian flows that are otherwise not visible in reality, and also achieve a better understanding of the treatment plan.

Seeing is believing! Please contact us and we will provide you with additional materials and coaching.

Yes, virtual and distance learning is possible as part of our various user scenarios. Please click here to find out more.

Currently we support English, simplified Chinese and traditional Chinese. But we would be glad to provide you with our solutions in any language you need.

Yes, we can. Since MAI is the software developer, we would be glad to develop and integrate features and tools customized to your particular needs and requirements. Click here to find out more about our existing collaborations and customized projects.

We provide you with free content and feature upgrades for a duration of 3 years. After the 3-year free upgrade period, you can continue to use the purchased licenses with all of the existing content and features; should you require additional content and updates at that point, additional fees would be incurred.

Demo questions

If you are an institutional user please fill out the start the free trial form and we will get back to you as soon as possible.

Please fill out the start the free trial form and we will get back to you as soon as possible. To install the free trial version of our software, you will need access to a PC/laptop and VR headset/controllers. Please check the hardware requirements.

We offer a one-month free trial for institutional users only.

Hardware questions

System designation / Specifications: 

  • CPU: Intel i7-7700 or better
  • GPU: Nvidia RTX 2070/2080, AMD RX5700 / Radeon VII
  • OS: Windows 10
  • RAM: 16GB DDR4 or better
  • HDD: 256GB SSD or better
  • VR Headset: HTC Vive, Oculus Rift & Quest, Windows Mixed Reality
  • Oculus Quest with Link cable to VR-ready PC or Laptop
  • Oculus Rift S
  • Windows Mixed Reality Headset (Acer, ASUS, HP)
  • HTC Vive
  • HTC Vive Pro

Each license is allocated to one VR hardware unit only (1 VR-ready PC/laptop).

No. MAI is responsible for the software development and we will provide you with the software licenses. However, we would be glad to connect you either with our local resellers or with one of our hardware collaboration partners to find the best hardware solutions that fit your needs.

Installation questions

There are different ways of how you can use MAI’s solutions in your institution: for online learning, during lectures, during smaller classes, as a VR lab, as a tool for patient education, etc. Please click here to find out more.

We will either provide you with the necessary installation information and the package download links, or we will execute the installation remotely for you.

As soon as the payment has been made, we will provide you with the necessary installation information and the license package download links. Upon your request, we can also execute the installation remotely for you.

Purchase questions

Please contact us and we will either connect you with one of our resellers based in your region or we will personally assist you through the purchase.

Please contact us and we will provide you with a pricing list and further information.

Support

Please reach out to us at any time by submitting this form.