Depending on what Services you use, we may collect information from or about you. This information may include:
(i) Information you voluntarily provide us
When you engage with us and the Services, we may ask for personal information (e.g., name, email address, phone number), user-type (e.g., student, educator, clinician, researcher), and information relating to the institution with which you are affiliated (e.g., institution name, institution address, institution website). We may also collect information that you voluntarily provide us when you choose to engage with or participate in various activities related to the Services.
(ii) Information collected when you use the Services
When you are connected to the Services, depending on how you access and use the Services, we may collect information such as:
(ii.a) User access and navigation information
When you access and navigate through the Services, such as our website, we may automatically collect information including, for example, the type of device you’re using, your operating system, browser type, IP address, location, access times, referral source, length of visit, page views, website navigation, the content and features you use or view on the Services, and pages you have viewed directly before and after you accessing the Services.
(ii.b) Usage and participation data
When you use the Services, such as our products, we may track your access location, record user sessions and test runs, monitor usage of features and functions, generate performance metrics, and analyze user participation including types of simulation procedures attempted, scores, assessments, and progress snapshots. This data may be shared with the organization providing access to the Services on your behalf (e.g. your institution). We may also collect information on your environment, physical movements, and dimensions when you use a VR device in connection with one of our products.
(ii.c) Third party information
We may work with third party services, including payment and delivery services, and analytics providers, and may receive information about you from them.
The information we collect from you enables us to:
(i) provide you with the Services;
(ii) deliver to you information about the Services, including notifications to you about modifications to our policies or changes to the Services;
(iii) improve the Services over time, which may include gathering and analyzing information with the goal of improving the Services and/or further developing new products, features, and functionalities;
(iv) analyze how you use the Services so as to enhance user experience, e.g., present the content on our website in the most effective way for you and your device;
(v) process analytics information, in which case we may share aggregated and anonymized data of your activities on the Services with third-party service providers of analytics services; and
(vi) respond to your requests for more information, or to other correspondence you may submit to us.
We retain the information you provide us for as long as we are providing the Services to you. Whether we need to retain the information beyond the period of providing you service depends on the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. You may contact us at any time to request more information about the personal information we hold about you, or to update or remove the personal information we hold for you.
We do not attempt to collect personal information from children under the age of 13. We cannot always verify if certain visitors to our website or the senders of e-mails are children. Any such personal information will be deleted if provided information appears to be from children.
December 25, 2019