Frequently
Asked
Questions

You will find answers to the most asked questions here. If you think something is missing, please let us know.

General

Augmented Intelligence, Inc., doing business as Medical Augmented Intelligence (MAI), is a US-headquartered software startup committed to immersive, collaborative VR teaching and learning.

BodyMap is designed for anyone who is interested in teaching or learning about human anatomy, especially medical instructors, practitioners and students from organizations such as universities, schools and hospitals.

AcuMap, on the other hand, is targeted towards traditional, Chinese medicine practitioners to help them learn about acupuncture.

You do not need to have any medical knowledge, or prior experience with VR. All you need is a VR headset, either the standalone Oculus Quest 2 or PC-powered Oculus Rift S, to fully immerse yourself in an interactive, virtual learning experience of anatomy or acupuncture.

BodyMap is available for download on Oculus Store. For BodyMap Pro or AcuMap, please contact us at [email protected] regarding purchase, license and download.

Yes, we love working with medical pioneers! Tell us what you have in mind at [email protected].

Yes, we have an Affiliate program for anyone, like an influencer or a business. It is an exclusive program where you can get special pricing, and earn commission. Please contact us at [email protected] to join the community!

User

Yes, you can still subscribe to BodyMap or AcuMap for personal use. Our software solutions are made easy to pick up for those who may have little medical knowledge, but are interested in learning about their body and health.

If you are a student, you can use BodyMap to build your knowledge of the human body, including the 12 body systems, their characteristics and functions in microscopic details, and interact or discuss with your teacher and peers in an online session.

If you are a doctor or instructor, you can use BodyMap to illustrate and explain every body system and its structure, function and connection with health to your patients or students in a VR session using a virtual, interactive model. You can also make use of tools such as brush and pins to assist you when teaching.

If you are a researcher, and are interested in conducting a research study using BodyMap, please contact us at [email protected].

Software

BodyMap is a VR training solution for learning about human body in an immersive, VR environment or online VR session, with an interactive, 1:1 scale model.

Like BodyMap, AcuMap is also a VR training solution, but it is intended for learning about acupuncture, a practice of traditional Chinese medicine.

Yes, you can for example create an online session, and invite unlimited number of participants to join the session for real-time interaction and discussion.

Currently, BodyMap and AcuMap support English, Simplified Chinese and Traditional Chinese. We are also working on and optimizing the translations for French, German, Japanese and Vietnamese. If you are interested in helping out (and become a MAI ambassador), please contact us at [email protected].

Pricing

We have two subscription plans for BodyMap and AcuMap: Personal Plan (for personal use) and Institutional Plan (for institutional use).

For Personal Plan, the pricing for either BodyMap or AcuMap is US$29.99 per year. For Institutional Plan, please contact us at [email protected] for a quote.

If you plan to use BodyMap or AcuMap individually for personal and non-commercial purposes, we would recommend you to purchase the Personal Plan.
However, if you belong to an institution, and plan to use it for revenue generating purposes, like giving anatomy lectures at schools, we would recommend you to purchase the Institutional Plan.

We are more than happy to answer any inquiries you have, feel free to contact us at [email protected].

Be it BodyMap or AcuMap, you can host an online session, invite participants to join the session, and manage your users and participants’ attendance and more with either a Personal Plan or Institutional Plan.

We accept payments via major credit cards, including Visa and MasterCard, PayPal and Stripe.

To subscribe the Personal Plan of BodyMap, you can visit the Oculus Store, sign up an account, and make the payment with either a credit or debit card or PayPal account.

To subscribe to the Institutional Plan of BodyMap or AcuMap, please contact us at [email protected].

Yes, we will automatically renew your subscription plan of BodyMap or AcuMap before the current subscription period ends.

Yes, you immediately enjoy a 14-day free trial of BodyMap or AcuMap when you first log in the solution.

Support

BodyMap and AcuMap are made intuitive, and easy to get started. To help those who are new to VR, we added a quick tutorial inside the app; simply select the “?” icon in your left hand’s Menu to access it. If you have any further questions, check out our FAQ page or email us at [email protected].

We would love to introduce BodyMap or AcuMap to you, and show you how it works. You can schedule a demo with us by filling out this form: https://www.mai.ai/book-a-demo.

Yes, we offer customization services of BodyMap and AcuMap. Feel free to reach out to us at [email protected] with your request and details on what you would like to be included to fit into your organization’s ecosystem.

You can contact us at [email protected] anytime, with any questions, inquiries, issues, bugs, or feedback you have. Our support team will be happy to assist you.

Events

Yes, you are more than welcome to host events with us. We are on a mission to bring VR training and learning to everyone, and help the VR community grow. Get in touch with us at [email protected].

We will be thrilled to have you as a speaker at the VR event! First, contact us at [email protected], and we will go from there.

We will make the announcement on our website, social media accounts and in our email newsletter prior to the event. We strongly recommend you to follow us on Twitter and Linkedin to stay on top of our latest releases and news!

Hardware

You only need a VR headset to use BodyMap or AcuMap. To use BodyMap Pro, you would also need a high-end PC to connect to the VR headset for the most optimal experience.

The difference is that a Standalone VR headset is an all-in-one device that is mobile, and portable, while a PC-powered VR headset needs to connect to a high-end PC through USB cable to give you the best learning experience with the highest resolution.

BodyMap and AcuMap are currently compatible with Oculus Quest 2, Oculus Rift S and HTC Vive Pro.

You user account with MAI can be used to access BodyMap and AcuMap, is bond to the version (either Standalone or Pro) you purchased, and can be used on multiple VR devices.

Unfortunately, the answer is no, as we are currently focusing on the development of our products. However, we will be glad to connect you with either our local distributors, or one of our hardware collaboration partners to find the best hardware and software solution package that meet your needs.

Troubleshooting

This is most likely due to your network settings. You can try connecting to a different WiFi network or your phone’s hotspot. If the problem persists, please contact us at [email protected].

Please check that you did not accidentally enter a space before or after your email address, and you entered the correct password. If you forgot your password, select “Forgot password” and we will send you a reset password link. If you still have trouble logging in, please contact us at [email protected].